Photography & Videography Terms and Conditions

These Terms apply only to the photography services supplied by the legal entity identified on your Booking Form, quotation and invoice as One Vision Photography & Videography. If you also book videography, that service is supplied separately by One Vision Videography by Floyd under Floyd’s own agreement and invoice. Floyd is licensed to use the One Vision Videography name and specified branding under a separate licensing agreement with the owner of the One Vision Photography brand. For a combined Photography and Film Collection, the total advertised collection price is divided between the photography and videography suppliers. The two invoices together will equal that advertised total. Each supplier remains responsible for its own service, payments, cancellations, deliverables and complaints.
Please read these Terms, your Booking Form, quotation and invoice carefully before signing or paying. Important terms—including the service, total price, supplier identities, booking payments, cancellation terms and payment dates—should be provided to you before you become bound.

1 Definitions
1.1 “Business, We, Us or Our” means the legal entity identified on the Booking Form, quotation and invoice as the supplier of the Photography Services, trading as One Vision Photography & Videography.
1.2 “Booking Confirmation” means Our written confirmation accepting the photography booking.
1.3 “Booking Form” means the document, electronic form or online booking record containing the Client, Event and service details.
1.4 “Client, You or Your” means the person or persons entering into the photography Contract with Us. If two Clients are named, both are jointly responsible for obligations and payments under that Contract.
1.5 “Combined Collection” means an advertised collection that includes both Photography Services and Videography Services.
1.6 “Combined Collection Price” means the total displayed price of a Combined Collection, including the Photography Price and Videography Price and all mandatory charges and applicable VAT.
1.7 “Contract” means the Booking Form, accepted quotation, Booking Confirmation, Our invoice, these Terms and any written amendment agreed between You and Us.
1.8 “Event” means the wedding, civil ceremony, reception, engagement session or other event stated in the Contract.
1.9 “Event Date” means the date on which the principal Event is due to take place.
1.10 “Photography Booking Payment” means the initial payment to Us reserving the Event Date for Photography Services. It forms part of and is deducted from the Photography Price.
1.11 “Photography Price” means the amount payable to Us for Photography Services.
1.12 “Photography Services” means the photography coverage and related services expressly described in Our Booking Form, quotation or invoice.
1.13 “Products” means albums, parent albums, prints, USB devices, digital files, galleries, wall art and other physical or digital photography products supplied by Us.
1.14 “One Vision Videography by Floyd” means the separately operated videography business whose full legal supplier identity is stated in its Booking Form, quotation and invoice and which is licensed to use specified One Vision branding.
1.15 “Videography Price” means the amount payable directly to One Vision Videography by Floyd for Videography Services.

1.16 “Videography Services” means the filming, sound recording, editing and production services supplied by One Vision Videography by Floyd under its separate contract.

2 Formation and scope of the photography Contract
2.1 These Terms, the Booking Form, accepted quotation, Booking Confirmation and Our invoice form the Photography Contract between You and Us.
2.2 The Photography Contract begins when You accept the Booking Form or quotation, We receive the Photography Booking Payment in cleared funds, and We issue Booking Confirmation.
2.3 No statement or promise forms part of the Contract unless recorded in the contractual documents or otherwise confirmed in writing by Us. Information about Us or the Photography Services may nevertheless be legally binding where consumer law provides.
2.4 Any agreed change must be recorded in writing. A specific written term in the Booking Form or accepted quotation takes priority over a conflicting general term in these Terms.
2.5 Nothing in the Contract excludes or restricts Your statutory rights. If any provision is invalid or unenforceable, the remaining provisions continue in effect.

3 Booking and reservation of the date
3.1 The Event Date is reserved for Photography Services only after the photography Contract has formed under clause 2.2.
3.2 The Photography Booking Payment is £300 unless a different amount is clearly stated in the Booking Form or quotation. It is deducted from the Photography Price and is not an additional charge.
3.3 A Combined Collection is fully secured only after the photography booking and the separate videography booking have both been confirmed by their respective suppliers.
3.4 A booking is personal to You and cannot be transferred to another couple, Event or date without the written agreement of the relevant supplier.

4 Photography and licensed videography businesses
4.1 Photography Services are supplied by and booked directly with Us.
4.2 Videography Services are supplied by One Vision Videography by Floyd under a separate contract between You and Floyd’s legal person or business identified in the videography booking documents.
4.3 Floyd uses the One Vision Videography name and specified branding under a separate licensing agreement with the owner of the One Vision Photography brand. That brand licence does not, by itself, make Floyd Our employee, partner or agent or make Us a party to or guarantor of the videography contract.
4.4 We coordinate with One Vision Videography by Floyd, but each supplier remains responsible for its own services, personnel, artistic decisions, invoices, payments, deliverables, cancellations, complaints, insurance, tax, data protection and contractual obligations.
4.5 For a Combined Collection, You will receive two agreements and two invoices: Our agreement and invoice for Photography Services, and Floyd’s agreement and invoice for Videography Services.
4.6 Before You become bound, You will be told the Combined Collection Price, the Photography Price, the Videography Price, each supplier’s full legal identity and contact details, and all applicable booking payments and payment dates.
4.7 The Photography Price and Videography Price together will equal the advertised Combined Collection Price. No additional mandatory charge will be added unless it was disclosed before booking or You later request an optional extra or agreed change.
4.8 Payment to or cancellation with one supplier does not automatically pay or cancel the other supplier. You must contact each supplier separately.

5 Prices invoices and payment
5.1 Prices are those shown in the applicable booking documents. Consumer prices include mandatory charges and any VAT properly chargeable by the relevant supplier.
5.2 We invoice only for the Photography Price and photography extras supplied by Us. One Vision Videography by Floyd invoices separately for the Videography Price and videography extras supplied by Floyd.
5.3 The remaining Photography Price is due by the date on Our invoice, normally four to six weeks before the Event. The Videography Price is due directly to One Vision Videography by Floyd under its separate agreement and invoice.
5.4 Any instalment plan does not change the final due date unless the relevant supplier confirms the change in writing. A payment to one supplier does not discharge an amount owed to the other.
5.5 If a person pays on Your behalf, You remain responsible for amounts due under Your Contract with Us.
5.6 We may suspend Photography Services or withhold photography Products and deliverables while an amount properly due to Us remains unpaid, subject to Your statutory rights.
5.7 Photography extras, additional coverage, expedited editing, album upgrades, extra pages, re-edits and reorders are payable when ordered unless We agree otherwise in writing.
5.8 We may recover reasonable costs actually incurred through failed or returned payments where permitted by law and appropriately disclosed.

6 Right to cancel shortly after booking
6.1 If the photography Contract is made online, by telephone or away from Our business premises, You may have a statutory cancellation right under the Consumer Contracts Regulations 2013. Some services connected with leisure activities on a specific date may be exempt. Nothing in these Terms removes any cancellation right that applies by law.
6.2 Where a statutory cancellation right applies, the cancellation period will normally end 14 days after the photography Contract is entered into. We will provide any legally required cancellation information and cancellation form.
6.3 If You expressly ask Us to begin Photography Services during a statutory cancellation period and later cancel within that period, You may have to pay a proportionate amount for services supplied before cancellation. If the Photography Services are fully performed after Your express request and acknowledgement, the statutory cancellation right may be lost where the law provides.
6.4 Any statutory right relating to Videography Services is governed by Floyd’s separate agreement and must be exercised directly with One Vision Videography by Floyd.

7 Planning and information from the Client
7.1 We may arrange a planning consultation approximately four to eight weeks before the Event.
7.2 You must provide accurate final timings, addresses, venue and supplier details, group requests and other important information in reasonable time.
7.3 You should identify key people, relationships and requested family groups. You are responsible for helping ensure the relevant people are present and ready at the agreed time.
7.4 If You become aware during the Event that an important requested photograph has not been taken, You or Your nominated representative should tell the Photographer as soon as reasonably possible so that reasonable efforts can be made.
7.5 We cannot guarantee a requested photograph where the subject is absent, unavailable or unwilling, the schedule is delayed, access is restricted, or no reasonable opportunity is provided.

8 Coverage style and professional judgement
8.1 You acknowledge that You are booking Us for Our professional style, judgement and discretion.
8.2 We retain reasonable artistic and editorial control over photography equipment, composition, lighting, image selection, editing style and album design, while providing the Photography Services described in the Contract with reasonable care and skill.
8.3 We will make reasonable efforts to capture requests agreed in advance, but a live Event cannot be recreated and no particular photograph, pose, person, expression, detail or moment can be guaranteed.
8.4 Coverage may be affected by weather, light, delays, venue or officiant restrictions, health and safety considerations, guest conduct, subject cooperation and other circumstances outside Our reasonable control.
8.5 One Vision Videography by Floyd controls its own filming and editing decisions under its separate agreement. Film coverage, editing requests and videography complaints should be directed to Floyd.

9 Venues permissions, safety and drones
9.1 Venue, registrar, celebrant or religious restrictions may limit movement, flash, access, sound recording or drone use. The relevant supplier will comply with lawful and reasonable restrictions.
9.2 You are responsible for obtaining venue and officiant permissions unless the relevant supplier expressly agrees otherwise in writing.
9.3 The Photographer may stop or limit coverage where conditions are reasonably believed to be unsafe, abusive, unlawful or likely to damage equipment.
9.4 Drone coverage is subject to suitable weather, landowner and venue permission, airspace restrictions, legal requirements, operator availability and safe flying conditions. Drone coverage is not guaranteed where it cannot lawfully or safely be provided.
9.5 The supplier responsible for any promised drone service will explain any applicable substitution, price adjustment or remedy in its agreement or quotation.

10 Travel accommodation and destination Events
10.1 Included travel is stated in the quotation or package description.
10.2 Any additional travel, accommodation, parking, tolls, congestion or clean-air charges, ferries, flights or subsistence will be disclosed and agreed before they become payable where they can reasonably be calculated.
10.3 For destination Events, You must provide reasonable access, travel time and information about permits or entry requirements. Each supplier is responsible for stating its own travel charges.

11 Engagement sessions
11.1 An included engagement session is subject to availability and must take place on a date and at a location agreed with Us.
11.2 Alternative locations or additional travel may carry an agreed charge.
11.3 An included engagement session has no separate cash value and cannot be exchanged for a refund, discount or another service unless We agree in writing.

12 Photographer availability and replacement
12.1 If the named Photographer is unable to attend because of illness, injury or another circumstance beyond reasonable control, We may offer a suitably competent replacement.
12.2 If a second photographer or assistant becomes unavailable, We may appoint a suitable replacement. Any material change to the agreed Photography Services will be discussed with You and handled in accordance with consumer law.
12.3 If We cannot provide the material Photography Services and no reasonable substitute is accepted, We will refund amounts paid to Us for Photography Services not supplied, without limiting any further statutory remedy that applies.

13 Delivery
13.1 Any target delivery period stated in the booking documents is an estimate unless expressly described as guaranteed. We will deliver within the agreed period or, where no binding period is agreed, within a reasonable time.
13.2 Delivery may be affected by seasonal workload, Client approvals and third-party production or hosting delays. We will tell You about a material delay and take reasonable steps to minimise it.
13.3 One Vision Videography by Floyd is responsible for delivery of the films under Floyd’s separate agreement.

14 Editing and raw files
14.1 Delivered photographs are selected and edited using Our professional judgement and agreed style.
14.2 Raw or unedited photography files are not included unless expressly agreed in writing.
14.3 Advanced retouching, object removal, body reshaping or substantial re-editing may involve an additional agreed charge.
14.4 We do not guarantee removal of every background object, person or imperfection.

15 Digital delivery and physical Products
15.1 Product sizes, colours, finishes and specifications are described as accurately as reasonably possible. Screen, print and material differences may cause minor variations.
15.2 If an agreed product becomes unavailable, We will discuss an appropriate substitute or other remedy with You. We will not make a material substitution without Your agreement where consumer law requires consent.
15.3 You should download and make backup copies of delivered files promptly. We will use reasonable backup procedures but do not promise indefinite storage unless stated in writing.
15.4 Store albums and prints away from damp, direct heat and prolonged sunlight.

16 Albums and approval
16.1 For an included or purchased album, We will design from Your selected photographs or, if agreed, using Our editorial judgement.
16.2 One initial proof and up to two reasonable amendment rounds are included unless stated otherwise. Further redesign work may carry a charge agreed before it is undertaken.
16.3 The album will be submitted for production only after Your written approval. You must carefully check spelling, dates, layout and image choices before approval.
16.4 Changes requested after approval may require a reprint at additional cost. This does not affect Your statutory rights where the album is faulty, damaged or not as described.
16.5 Bespoke or personalised goods may be exempt from a statutory change-of-mind cancellation right, but Your rights concerning faulty or misdescribed goods remain unaffected.

17 Parent albums reorders and further orders
17.1 Parent albums are copies or near-copies of the main album unless agreed otherwise and are produced after the main design is approved.
17.2 An included parent album has no separate cash value unless We agree otherwise.
17.3 A reorder or additional order is a new order at the price disclosed when it is placed.

18 Client selections approvals and project storage
18.1 You must provide requested image selections, approvals, wording, names, dates and delivery information within a reasonable time.
18.2 Unless agreed otherwise, requested selections and approvals should be provided within 12 months after the Event.
18.3 We may archive unfinished projects after 12 months and retain them for up to 24 months. Any reasonable reactivation charge will be disclosed and agreed before work resumes.
18.4 After 24 months, We may delete working materials where lawful and consistent with Our retention policy, after giving reasonable notice where practicable. This does not reduce any retention duty imposed by law.
18.5 You must keep Your contact details current.

19 Copyright and personal-use licence
19.1 Copyright in photographs, edits and designs supplied by Us remains with Us or the relevant creator unless assigned in writing. Copyright in films remains with Floyd or the relevant creator under the separate videography agreement.
19.2 After payment, We grant You a non-exclusive personal licence to use delivered photographs for private and domestic purposes, including personal printing and sharing with family and friends.
19.3 You must obtain written permission before selling, commercially licensing or using photographs for business promotion. Wedding suppliers seeking commercial use should contact Us directly.
19.4 You should not substantially alter delivered photographs in a way that falsely represents Our work, but nothing in this clause limits lawful private use or Your statutory rights.

20 Portfolio use and privacy choices
20.1 We will record Your portfolio and publicity preference in the booking documentation.
20.2 Where We rely on consent to publish identifiable images, You may withdraw that consent for future use. Withdrawal does not affect lawful use before withdrawal or another lawful basis that may apply.
20.3 Password-protected galleries are intended for private sharing and are not normally made publicly searchable.
20.4 We will not sell wedding photographs to unrelated third parties for their advertising without appropriate permission or another lawful basis.

21 Personal data
21.1 We process personal data under the UK GDPR, Data Protection Act 2018 and Our Privacy Notice.
21.2 We may process contact details, Event and venue information, supplier details, booking and payment records, correspondence, questionnaire responses and photographs for contract performance, legal compliance, legitimate business interests and any consented promotional use.
21.3 We may share necessary information with service providers such as photographers, labs, album suppliers, gallery hosts, couriers, payment providers, accountants, IT providers and professional advisers.
21.4 For a Combined Collection, We may share information reasonably necessary to coordinate the Event with One Vision Videography by Floyd. Each supplier is responsible for explaining its own data processing and identifying its own data-controller role.
21.5 We retain records for periods reasonably required for contractual, legal, tax, insurance and dispute purposes. Your data rights and ICO complaint rights are described in Our Privacy Notice.

22 Client responsibilities and conduct
22.1 You must provide accurate information, cooperate reasonably with timings and group arrangements, supervise children in Your party and help maintain a safe working environment.
22.2 You must ensure that neither You nor Your guests subject Our personnel to abusive, threatening, discriminatory, harassing or unsafe behaviour.
22.3 Where full-day coverage requires a meal or reasonable refreshment for team members, this requirement must be stated in the booking documents.
22.4 If serious unsafe or abusive conduct occurs, the Photographer may pause or end coverage after taking reasonable steps appropriate to the circumstances. Payment and any refund will be considered fairly in light of the services supplied and losses caused.

23 Cancellation by the Client
23.1 You may cancel the photography Contract by written notice. Cancellation takes effect when We receive the notice.
23.2 Because We reserve a specific date and may turn away other work, We may retain or claim a reasonable amount reflecting losses directly caused by cancellation, taking account of costs saved, work already completed and Our ability to obtain replacement work. We will not recover the same loss twice.
23.3 Subject to clause 23.2, the following scale is the maximum photography cancellation charge unless a lower amount fairly reflects Our net loss:
More than 365 days before the Event: the Photography Booking Payment.
365 to 183 days before the Event: the Photography Booking Payment plus 25% of the remaining Photography Price.
182 to 123 days before the Event: the Photography Booking Payment plus 50% of the remaining Photography Price.
122 to 63 days before the Event: the Photography Booking Payment plus 75% of the remaining Photography Price.
62 days or fewer before the Event: up to 100% of the Photography Price.
23.4 Reasonable non-recoverable travel costs, bespoke Products already ordered and substantial design work already completed may also be payable if caused by the cancellation and not already included in the charge.
23.5 The Photography Booking Payment is not automatically non-refundable in every circumstance. Its retention remains subject to statutory rights and the requirement that cancellation terms be fair and proportionate.
23.6 Cancellation of the photography Contract does not automatically cancel the separate videography agreement, and cancellation of videography does not automatically cancel photography. You must notify each supplier separately.

24 Postponement or change of date
24.1 A request to postpone or change the Event Date must be made in writing. We will make reasonable efforts to accommodate it but cannot guarantee availability.
24.2 If We accept the new date, photography payments may be transferred after deducting reasonable unrecoverable costs. Any change in price or administration charge must be fair, explained and agreed in writing.
24.3 If We are unavailable for the proposed new date and no acceptable alternative is agreed, the request will be treated as a cancellation under clause 23.
24.4 You must arrange any videography date change separately with One Vision Videography by Floyd.

25 Cancellation by Us
25.1 We may cancel for a serious Client breach, non-payment, abusive or unsafe conduct, or circumstances making performance impossible or unlawful.
25.2 If We cancel for a reason within Our control and cannot provide an acceptable replacement, We will refund amounts paid to Us for Photography Services not supplied. This does not limit any further statutory remedy.
25.3 Our cancellation does not automatically end Floyd’s separate videography agreement. You should contact One Vision Videography by Floyd promptly.

26 Events beyond reasonable control
26.1 Neither party is responsible for delay or failure caused to the extent by circumstances beyond reasonable control, such as severe weather, flood, fire, public-health restrictions, government action, venue closure, transport disruption, civil unrest, war or terrorism.
26.2 Both parties will act reasonably and in good faith to consider rescheduling, revised performance, a substitute service or another fair solution. This clause does not remove rights or remedies that cannot lawfully be excluded.

27 Standard of service and statutory rights
27.1 We will provide Photography Services with reasonable care and skill and in accordance with information about the service that is binding under consumer law.
27.2 Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or restricted.
27.3 If a photography Product is faulty, damaged or not as described, contact Us promptly so that the legally appropriate remedy can be provided.

28 Liability
28.1 We are responsible for loss or damage that is a foreseeable result of Our breach of the photography Contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, subject to rights that cannot lawfully be excluded.
28.2 We do not accept liability for business losses where You contract wholly as a consumer, or for failures caused solely by third parties outside Our reasonable control, except where We remain legally responsible.
28.3 Any proposed financial limitation is subject to the Consumer Rights Act 2015 and other applicable law and will not prevent an appropriate recovery where such a restriction would be unlawful or unfair.
28.4 We are not contractually responsible for Floyd’s performance under the separate videography agreement merely because of the shared branding or brand licence. This does not exclude responsibility that the law places on Us because of Our own acts, statements or the true legal relationship between the businesses.

29 Insurance
29.1 We maintain appropriate public liability insurance and any professional insurance reasonably required for Our Photography Services. Evidence may be supplied on reasonable request.
29.2 One Vision Videography by Floyd is responsible for maintaining insurance appropriate to its own services.

30 Complaints
30.1 Please raise a photography complaint in writing as soon as reasonably possible, with enough information for Us to investigate. A suggested 14-day reporting period does not remove Your legal rights if You report later.
30.2 We will acknowledge and investigate complaints fairly and respond within a reasonable time.
30.3 Videography complaints must be directed to One Vision Videography by Floyd under Floyd’s complaint process. If a concern involves coordination between the suppliers, We will reasonably assist in identifying the correct point of contact.

31 Notices
31.1 A formal notice must be sent by email or post to the latest address notified by the receiving party.
31.2 An email is treated as received on the next working day unless the sender receives a delivery-failure message. This does not override a statutory rule governing service of a notice.

32 Third-party rights
32.1 Except where the Contract expressly says otherwise, no person other than You and Us may enforce the photography Contract under the Contracts Rights of Third Parties Act 1999.
32.2 Floyd’s videography rights and obligations arise under the separate agreement with You, not under these photography Terms. The brand licence does not give Floyd or the Licensor a right to enforce these Terms unless expressly stated.

33 Governing law and courts
33.1 The photography Contract is governed by the law of England and Wales.
33.2 The courts of England and Wales have jurisdiction, except that a consumer resident elsewhere in the United Kingdom may use any court available under applicable consumer law.

34 Entire agreement and changes
34.1 The documents identified in clause 2.1 contain the photography agreement between You and Us. This does not exclude liability for fraud or prevent legally binding pre-contract information from applying.
34.2 A change is effective only when agreed in writing, except where a change is required by law and does not unfairly reduce Your rights.

35 Acceptance
35.1 By signing or otherwise accepting the Booking Form, You confirm that You have received these Terms, had a reasonable opportunity to read them and understand that videography, if booked, is supplied and invoiced separately by One Vision Videography by Floyd.
35.2 Your acceptance does not waive any statutory right.

Business Details:

One Vision Photography Ltd, 8 St Winifreds Road, Cefn Glas, Bridgend, CF31 4PL

[email protected] - 01656 760184 - 07717681534